IT Support

Περιγραφή

IT Support

Responsibilities:
– Serve as the first point of contact for customers seeking technical assistance over the phone, skype, email;
– Perform remote troubleshooting through diagnostic techniques and pertinent questions;
– Determine the best solution based on the issue and details provided by customers;
– Walk the customer through the problem-solving process;
– Direct unresolved issues to the next level of support personnel;
– Provide accurate information on IT products or services;
– Record events and problems and their resolution in logs;
– Follow-up and update customer status and information;
– Pass on any feedback or suggestions by customers to the appropriate internal team;
– Identify and suggest possible improvements on procedures.

Requirements:

– Proven experience as a help desk technician;
– Tech savvy with working knowledge of office automation products, databases and remote control;
– Good understanding of computer systems, mobile devices and other tech products;
– Ability to diagnose and resolve basic technical issues;
– Proficiency in English;
– Excellent communication skills;
– Customer-oriented and cool-tempered;
– BSc/BA in IT, Computer Science or relevant field.